Terms & Conditions

1. Introduction

Welcome to Fynsource MRO, accessible at https://mro.fynsource.com.

These Terms & Conditions govern your use of our website, online purchasing facilities, quotation services and related business transactions.

By accessing or using our website, you agree to comply with these terms. If you do not agree, please discontinue use of the website.

2. Products and Services

Fynsource MRO provides industrial, maintenance, repair and operations products through online and B2B procurement channels.

Product categories may include:

• Safety and personal protective equipment
• Industrial tools and power tools
• Electrical and maintenance supplies
• Industrial consumables
• Packaging and workplace supplies
• Other industrial and MRO products

Product availability, specifications, brands and categories may change without prior notice.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications and technical information.

Product images may be illustrative. Actual packaging, appearance or specifications may vary according to the manufacturer.

Customers should verify critical technical specifications, compatibility, certifications and intended use before placing an order.

In case of material discrepancies, customers should contact our team before purchasing.

4. Pricing and Taxes

Product prices are displayed in Indian Rupees (INR), unless otherwise stated.

• Applicable GST will be charged according to the product's tax classification and prevailing laws.
• Shipping charges, where applicable, will be communicated during checkout or through the relevant quotation.
• Product prices may change due to market conditions, supplier revisions or availability.
• The applicable price for an accepted order will be reflected in the order confirmation or invoice.

In the event of an obvious pricing or technical error, we may contact the customer to seek confirmation of the corrected details before accepting or fulfilling the order.

Any payment already received for an order that cannot be accepted will be refunded through an appropriate payment method.

5. Quantity Discounts and Bulk Pricing

Selected products may offer quantity-based discounts depending on the product, category, order quantity and applicable promotional terms.

• Quantity discounts apply only where displayed or expressly quoted.
• Discount eligibility may vary between products.
• Bulk quotation prices may differ from standard website prices.
• Special negotiated prices require confirmation by Fynsource MRO.
• Multiple promotional offers cannot necessarily be combined.

6. Orders and Order Acceptance

Customers may place orders through the website or submit purchase requirements for quotation.

Submission of an order does not automatically guarantee acceptance.

Orders are subject to availability, payment verification, delivery feasibility and acceptance by Fynsource MRO.

We may contact customers to clarify order details or resolve discrepancies before confirming fulfilment.

7. Payments

Available payment methods may include online payment facilities, bank transfers or other approved payment arrangements.

Payment terms applicable to a particular order will be communicated during checkout, through an invoice or in an accepted quotation.

Credit facilities, where offered, require separate approval and are subject to agreed commercial terms.

Customers must provide accurate payment and billing information.

8. Shipping and Delivery

We arrange delivery to eligible locations depending on product availability and logistics feasibility.

• Shipping may be free or chargeable depending on the product, order value and delivery pincode.
• Estimated delivery timelines are indicative unless expressly guaranteed.
• Delivery may be affected by transport delays, weather, strikes or other circumstances beyond reasonable control.
• Customers must provide accurate delivery details and ensure reasonable access for delivery.

Detailed shipping terms are available in our Shipping Policy.

9. Returns, Refunds and Replacements

Customers should inspect delivered products promptly upon receipt.

Return requests should be raised within 36 hours of delivery, in accordance with our applicable Return & Refund Policy.

Return eligibility depends on the product category, condition, reason for return and applicable legal rights.

Certain customized, specially sourced, used or non-returnable products may be subject to additional restrictions, as disclosed before purchase.

Nothing in these terms excludes statutory rights or remedies that cannot lawfully be restricted.

10. Order Cancellation

Customers may request order cancellation by contacting our support team.

Cancellation requests are subject to order processing status, dispatch status and any applicable agreed commercial terms.

Once an order has been dispatched, cancellation may not be possible, and the applicable return process may need to be followed.

Any eligible refund will be processed according to the applicable Refund Policy and payment method.

11. Bulk B2B Quotations

Bulk quotations may be provided based on product specifications, quantities, delivery locations and supplier availability.

• Quotations remain valid only for the period specified in the offer.
• Quoted prices may depend on minimum order quantities.
• Delivery, taxes and payment terms will be specified where applicable.
• Special procurement orders may require advance payment.

A quotation does not constitute confirmed order acceptance unless expressly agreed by Fynsource MRO.

12. Customer Accounts

Customers are responsible for maintaining accurate registration and account information.

Customers must protect their login credentials and notify us of suspected unauthorized account access.

We may restrict accounts involved in fraudulent activity, misuse or violations of these terms, subject to applicable law.

13. Product Warranty

Product warranties, where applicable, are governed by the relevant manufacturer's warranty terms and any additional written commitments made by Fynsource MRO.

Warranty eligibility may require valid purchase documentation and compliance with the manufacturer's usage instructions.

Nothing in this section limits mandatory statutory rights.

14. Intellectual Property

Website design, branding, original content and other materials owned by Fynsource MRO are protected under applicable intellectual property laws.

Third-party product names, logos and trademarks remain the property of their respective owners.

Unauthorized reproduction or commercial use of protected website materials is prohibited.

15. Limitation of Liability

To the extent permitted by applicable law, Fynsource MRO will not be liable for indirect or consequential business losses arising from website interruptions or circumstances outside our reasonable control.

Nothing in these terms excludes liability that cannot lawfully be excluded or restricted.

16. Privacy and Data Protection

Personal and business information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how information is collected, processed and protected.

17. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes will be handled according to applicable Indian laws and the jurisdiction of competent courts.

18. Changes to Terms

Fynsource MRO may revise these Terms & Conditions from time to time to reflect changes in business operations, services or legal requirements.

Updated terms will be published on this page with a revised date. Changes will not retrospectively override agreed order terms where prohibited by law.