Cancellation, Returns & Refund Policy

1. Order Cancellation

An order may be cancelled only before it has been dispatched. Once an order has been dispatched, it cannot be cancelled and will be handled according to the applicable return conditions.

Fynsource MRO may cancel an order if:

• The delivery address or order information is incorrect or incomplete.
• The ordered product is unavailable or becomes out of stock.
• The delivery location is outside the serviceable area.
• There is an error in the product specification, price or inventory information.
• The order is suspected to contain fraudulent or unauthorised information.
• The supplier or manufacturer is unable to fulfil a specially procured product.

For an approved cancellation of a prepaid order, the refundable amount will be returned through the original payment method or bank transfer, subject to applicable payment-processing timelines.

4. Non-Returnable Products and Conditions

A customer may not be eligible for a return or replacement if:

• The product is no longer required or was ordered incorrectly by the customer.
• The return request is submitted more than 36 hours after delivery.
• The product has been used, installed, modified, damaged or mishandled.
• The original packaging, accessories, labels or invoice are unavailable.
• The product was customised, made-to-order or specially procured.
• The product is identified as non-returnable on its product page or quotation.
• The product was purchased under clearance, liquidation or final-sale terms.
• A hygiene-sensitive, safety or consumable product has been opened or used.
• A product sold as part of a combo is requested to be returned individually.
• The issue relates only to personal preference or incorrect usage.

Certain electrical, electronic, safety, consumable, cartridge, measurement and specially procured products may be covered primarily by the manufacturer’s warranty and authorised service-centre process.

5. How to Raise a Return Request

1. Contact Fynsource MRO within 36 hours of delivery.
2. Provide your order number, invoice number and reason for the request.
3. Share clear photographs of the product, shipping label and packaging.
4. For damaged, incorrect or incomplete shipments, share an unboxing video where requested.
5. Wait for confirmation and return instructions before sending the product.

Products sent back without prior approval may not be accepted or processed.

6. Return Pickup and Shipping

Where pickup service is available, an approved product may be collected through our logistics partner. Pickup timelines depend on the customer’s location and courier availability.

Where pickup is unavailable, the customer may be requested to securely ship the approved product to the return address provided by our support team.

If the return is approved because an incorrect, defective or transit-damaged product was supplied, eligible return-shipping charges may be arranged or reimbursed by Fynsource MRO. For other approved returns, shipping and handling charges may be payable by the customer.

7. Inspection and Replacement

Every returned product is inspected after receipt. Inspection generally requires up to 2–3 business days. Approval of a return request does not automatically guarantee a refund or replacement until the inspection is completed.

If the product meets the return conditions, Fynsource MRO may provide a replacement, credit note or refund, depending on product availability and the circumstances of the order.

If the returned product fails inspection, it may be sent back to the customer and the related shipping charges may be payable by the customer.

8. Refunds

Once approved, refunds are generally processed within 7–10 business days. The time taken for the amount to appear may vary depending on the bank, payment provider and original payment method.

• Prepaid order refunds will normally be issued to the original payment method.
• NEFT or bank-transfer refunds may require verified bank account details.
• Payment gateway, handling or non-recoverable logistics charges may be deducted where applicable.
• Cash-on-delivery refunds, where applicable, may be processed through bank transfer.
• Shipping charges are refundable only when specifically approved.

9. Manufacturer Warranty

Products carrying a manufacturer warranty will be governed by the warranty terms of the respective manufacturer. Fynsource MRO may assist with available warranty information, but service, repair or replacement decisions remain subject to the manufacturer or its authorised service centre.