Privacy Policy

1. Introduction

Welcome to Fynsource MRO (https://mro.fynsource.com).

We are committed to protecting the privacy and security of our customers, business partners and website visitors.

This Privacy Policy explains how we collect, use, process, store and share personal and business information when you use our website, purchase products, request quotations or contact our team.

2. Information We Collect

Personal Information

• Full name
• Email address
• Mobile and WhatsApp number
• Billing and shipping address
• Customer account information

Business Information

• Company or business name
• GSTIN, if provided
• Business address and contact details
• Product requirements and purchase quantities
• RFQ and bulk quotation details

Order and Technical Information

• Order history and purchased products
• Invoice and payment status information
• Delivery and shipment information
• IP address and browser details
• Cookies and website interaction data

3. How We Use Your Information

We use the information collected for legitimate business and operational purposes, including:

• Creating and managing customer accounts
• Processing online orders and purchases
• Preparing quotations and proforma invoices
• Generating tax invoices
• Coordinating product delivery and logistics
• Responding to bulk B2B enquiries
• Providing customer support
• Sending order and enquiry confirmations
• Improving website functionality and security
• Sending marketing updates where permitted
• Complying with legal and tax obligations

4. Online Orders and Payments

Our website uses WooCommerce-based e-commerce functionality to manage online orders.

When you place an order, we may collect your contact details, billing information, shipping address and purchase details.

Where online payment services are enabled, payment information may be processed by authorized third-party payment providers according to their respective privacy policies.

We do not intentionally store complete payment card information on our website servers.

5. Bulk Enquiries and Quotations

Customers may submit product enquiries, bulk purchase requests and requests for quotations through our website.

We may use the submitted details to prepare quotations, check availability, coordinate with suppliers and communicate commercial offers or delivery terms.

Relevant enquiry information may be shared with appropriate suppliers or logistics partners when necessary to respond to your request.

6. Cookies and Analytics

Our website may use cookies and similar technologies to support:

• Shopping cart and checkout functionality
• Customer login sessions
• Website preferences
• Website performance analysis
• Security and fraud prevention
• Advertising measurement where configured

You can control cookies through your browser settings or any cookie preference controls provided on the website.

Disabling essential cookies may affect shopping cart, login and checkout features.

7. Sharing of Information

We do not sell customer personal information.

We may share necessary information with:

• Shipping and logistics service providers
• Payment processing partners
• Suppliers and fulfilment partners
• Website hosting and technology providers
• CRM and email service providers
• Government or legal authorities where required

Such sharing is limited to relevant business, service delivery and legal purposes.

8. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, misuse, disclosure and loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should protect their account passwords and avoid sharing login credentials.

9. Data Retention

We retain personal and business information only as long as reasonably necessary for legitimate business purposes or to comply with applicable legal requirements.

Order, invoice, GST and transaction records may be retained for applicable accounting, taxation and statutory obligations.

10. Marketing Communications

Where permitted by law and applicable consent, we may send communications about:

• New industrial and MRO products
• Special offers and quantity discounts
• Product availability updates
• Business procurement opportunities
• Promotional campaigns

You can request to stop receiving promotional messages by emailing info@fynsource.com or using an available unsubscribe option.

11. Your Privacy Rights

Subject to applicable law, you may request:

• Access to information about your personal data
• Correction of inaccurate information
• Deletion of eligible personal information
• Withdrawal of applicable consent
• Review of privacy-related grievances

To exercise your rights, please contact info@fynsource.com .

12. Third-Party Services

Our website may integrate third-party services for payments, analytics, customer relationship management, communications and order fulfilment.

These providers may process information under their own privacy policies. We encourage users to review relevant third-party policies.

13. Children's Privacy

Fynsource MRO primarily serves business and industrial procurement customers. Our services are not intended for individuals under 18 years of age.

We do not knowingly solicit personal information from children.

14. Applicable Laws

We seek to handle personal information in accordance with applicable Indian privacy and data protection requirements, including provisions of the Digital Personal Data Protection Act, 2023 and related rules as they become applicable.

15. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, business operations or legal requirements.

Updated versions will be published on this page with a revised effective date.